Shipping & Returns

Shipping & Delivery

  • $2.95 Flat Rate Shipping for the entire order!
  • Items that are eligible can be shipped by Standard Ground Shipping and shipped within the US, to the 48 contiguous states. 
  • Items that need to be shipped via an LTL Freight carrier qualify for free shipping at $1500. Such items include bathtubs, cast iron or large sinks, shower modules and doors. If you have a question as to whether an item qualifies for free shipping please add the item to your cart to receive a freight quote.  
  1. Can I track my order online?

    You may track an order by accessing your online account and viewing the order status and tracking information in the order history details. Also, once an order has shipped, a Shipping Confirmation e-mail is sent to you with the name of the carrier and the tracking number, which you may use to track your order via the carrier's tracking site. 

  2. How long does shipping take?

    We usually ship orders on the same business day if ordered by 2 p.m CST. UPS Ground is the most common method of shipping. Transit times can range from 1 to 12 business days depending on your location. All orders are shipped from our warehouse in Louisiana. 

  3. What shipping method is used for the Flat Rate of $2.95?

    We ship via UPS Ground, USPS and Hong Kong Airmail. It takes about 3-12 business days in transit.

 

Returns & Service Center

There are no returns after 30 days. Returns should be requested in writing through email. Product returns may be subject to a 20% restocking fee. All returns must be received back with original packaging materials in New Condition.

  1. Will you be charged a restocking fee?

    Yes, there will be a 20% restocking fee for all returned items. Returns must be made within 15 business days after the shipment date.

  2. Do you have a wholesaler or distributor discount?

    Yes, even though our prices are already discounted, we offer additional trade discounts. Please call us to discuss your discount. Orders must be at least 5 pieces or more to be eligible.

  3. How can I reach Customer Service?

    If you need to contact us, our Customer Service Department is available Monday- Friday, 9:00 a.m.-6:00 p.m. CST, Tel. 800-881-5901. Most questions can be answered by your representative either online or by telephone.

  4. What are your payment methods?
    • We accept all major credit cards (Amex, Visas, MC), debit cards with Visa or Mastercard logo money orders, and cashier checks

 

  • What is your return policy?
    • All returns must be made within 15 days after the shipment date. There will be a 20% stocking fee for all returns. The returnable item should be shipped via traceable means such as DHL, UPS, FedEx, and insured for the full price.

    • All returns must be pre-approved and have an RGA number via email or by phone. You are responsible for the shipping costs of returning the item. We don’t accept any freight collect for the return. We will carefully inspect the returned item before issuing of refund or replacement.

    • The returned item must be in original uninstalled condition, unused or unaltered and in its original carton and packaging.

    • Please allow up to 7 business days for us to process your return.

  • Per our "15 Day Risk-Free Return Policy" returns will be accepted within 15 business days of product receipt. Shipping charges on returns shall be the customer's responsibility. All returned items must be returned in "New" or "Like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected, and verified to be in "like new" condition, a full refund will be provided on the purchase price minus any original shipping charges minus a 20% restock charge. For products sold with a "Free Shipping Promotion" or "Flat Rate Shipping" the actual freight cost to originally ship the product will be deducted from your refund.