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Customer Service

Shipping & Delivery

$2.95 Flat Rate Shipping for entire order ! Items that are eligible are those that can be shipped by Standard Ground Shipping and are shipped within the US, to the 48 contiguous states. *** Items that need to be shipped via a LTL Freight carrier qualify for free shipping at $1500. Such items include bathtubs, cast iron or large sinks, shower modules and doors. If you have a question as to whether an item qualifies for free shipping please add the item to your cart to receive a freight quote.

Privacy & Security

We want you to know exactly how and when we collect and use information that can specifically identify you, such as your name, mailing address, phone number, and email address ("personal information").
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We may collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers’ access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

We do not require that you provide, nor do we collect, any personal information if you are just browsing the Site. We also may offer at the Site non-transactional and transactional services ("Service(s)") in which, subject to applicable terms and availability, you may participate (e.g. submitting product reviews or becoming a Member to buy items through the Storefronts Service). In order to provide you with the Services you requested, we may require that you first provide certain personal information, which we determine is reasonably necessary in order for us to fulfill your request. If you indicate an interest in participating in a Service, we will identify what specific personal information you must provide prior to collecting such information. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Statement, the Terms of Use, and as may indicate at the time the information is collected. will not disclose your personal information to any third party unless: 1) it is necessary in order for to disclose your personal information in order to provide you with a particular service you have requested; 2) disclosure is required of in order to comply with a legal process (e.g., court order, subpoena, search warrant, law enforcement request); 3) determines, in its sole discretion, that disclosure is necessary to protect the rights, property, and safety of, our users, or others.
The Site contains links to web sites of third parties. is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. Faucet Bay adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as it true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.
We may use third-party advertising companies to serve our ads on the Site. These third-party advertising companies may employ cookie and 1x1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites, but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.

Right to Modify the Privacy Statement


Returns & Replacements

What is the cost for shipping?

Shipping handled via Ground based carriers *Note:* $2.95 flat rate shipping to the lower 48 states only and APO/FPO destinations.

What kinds of credit cards do you accept?
As indicated above, we accept the major credit cards; Visa, MasterCard, American Express and Discover.

What is your return policy?
There are no returns after 15 days. Returns should be requested done by RMA , login to your account get return request. Product returns may be subject to a 20% restocking fee. All returns must be received back with original packaging materials in New Condition
Shipping Damage?

Contact us at 1-800-881-5901 and email us.

When you receive your merchandise – Please immediately - open all boxes and check for contents and damage - We must be notified of any damage or other problems within 7 Business Days of you receiving your merchandises. In order to serve you better, we request that you inspect all of your products for obvious damages/defects during this time period. We are NOT held responsible for any unreported/ uninformed merchandise damage/defect after SEVEN (7) Business Days.

If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. If there was any internal (non-visible) damage, this will need to be reported to us within 7 (seven) business days of receiving the product.

What is the warranty on products?
Most products carry a manufacturer’s warranty. See manufactures warranty card for specific details on that item.

What is the cancellation policy on orders?
We try to ship orders as soon as possible so there are no cancellations once an order has been shipped.

Is there sales tax on my purchase?
Sales tax will be charged if you are a resident in the state of.

Payment, Pricing & Promotions

We Use Encrypted Checkout:

All of our checkout process is 128-bit SSL (Secure Socket Layer) encrypted and can be verified with GoDaddy.

Even after the transaction, we re-encrypt your sensitive information so it is not lingering around.

All of our products comes with a one year warranty against manufacturer's defects.


Viewing Orders

If you log into your account with you are able to go to your account and on the side there will be a list on that list there will be a column that says My Orders click on that and you will see your order history and everything you have once ordered.


Updating Account Information

To update your information you can go to your account by logging in and clicking the top right hand corner that says my account once you do that it comes up with a page that has all of your personal information and your able to edit and change anything that needs to be changed such as mailing address, emails, and any other information.